Got questions? We've got answers! Read our commonly asked questions below to get started.
A: We hate to see you go. You will need to contact your club during its staffed business hours and set up a time to cancel your membership in person.
A: Life gets busy - that's why we allow members to freeze their accounts. Contact your local club and a staff member will be able to assist you in this process.
A: These vary by location since each club is individually owned and operated. Contact your local club or go to the Find a Gym page and enter your post code to search for your location. From there, you can view pricing for the type of membership you are inquiring about.
A: No worries, we got you! Your club can issue you a new card. Please contact your club during staffed hours to set up a time to get a new card.
A: Because our clubs handle your accounts and billing, it's important to be sure you are being helped by the club that you are attending most often. An automatic transfer will occur if you attend a specific club more often than your home club.
A: Transferring your membership is easy! Contact your local club or the club you wish to attend and ask them to file a transfer form on your behalf. You can also create a personal account at mysnapfitness.com and request a transfer from there.
A: BFFs (or Best Fitness Friends as we call them!) are allowed, but due to safety reasons, we request that your friend speak with club staff to obtain a guest pass. You will be charged for unauthorized visitors.
A: Your club is happy to help! To change your account information, please contact your local club during staffed hours.
A: Clubs can offer different promotions that are "online only" or "in-store only." Please contact your local club to find out which offer is best for you.